Shipping Policy
Shipping Information at the Samurai Shack
Comprehensive Free Shipping on All Orders
At Samuria Shack, we are delighted to offer complimentary shipping on every order without any minimum purchase required. From the moment you place your order, allow us 1-3 business days to meticulously prepare and dispatch your items. During particularly busy periods such as holidays or promotional sales, processing may take up to 7 business days.
Detailed Estimated Delivery Times
Once your order is dispatched, the delivery timeframe depends on your geographical location. We provide tailored shipping estimates for various regions:
- United States: 10-12 business days
- Europe: 7-14 business days
- Australia: 7-20 business days
- Canada: 15-21 business days
- New Zealand: 7-20 business days
Please understand that these times are estimates and actual delivery times may vary due to factors outside our control, such as customs delays or carrier issues.
Accurate and Timely Order Changes
Ensure the shipping details you provide are accurate to prevent any delays. Should you need to adjust your shipping information, promptly email us at hello@samuraishack.com within 24 hours of your purchase. Our customer support team is vigilant in checking for address issues and will reach out to confirm details if necessary.
Navigating Delays and Addressing Lost or Stolen Packages
Despite our best efforts, delays can occur due to external factors like severe weather or transportation disruptions. If your package is delayed, lost, or stolen, we recommend contacting the courier directly as they have the most immediate ability to assist. We’re also here to help at hello@samuraishack.com. Remember, once a package is confirmed delivered, we cannot be responsible for lost or stolen items.
Dynamic Policy Updates and Continuous Support
Our shipping policies may evolve, and we encourage you to review them periodically. By continuing to order from Samurai Shack, you accept these terms. We’re committed to ensuring your satisfaction and are always available to address any concerns or questions you might have regarding our shipping practices.
For further details, assistance, or to address specific shipping concerns, please feel free to contact us anytime at hello@samuraishack.com. Our team is eager to assist you and ensure a smooth shopping experience.